Customer Service training courses

29 training courses
See all

Harm Minimisation & Customer Engagement

by Be Trained

Implementing effective harm minimisation and customer ...
1

Customer Service Skills

by Be Trained

Australian businesses lose tens of millions of dollars ...
1

I-Customer Service

by Be Trained

To stay ahead of your competition you must exceed your ...

Service Excellence

by The Pivot Institute

In today’s competitive environment, providing a high level ...
8

Beyond Customer Expectations

by Leadership Dimensions

This workshop introduces participants to the skills and ...

Managing Aggressive Customer Behaviour

by Communi Corp

Unfortunately, aggressive customer behaviour increasingly ...

Customer Service

by Interaction Consulting Group

Make your customers your best advocates, explore the ...

Customer and Client Service

by Interaction Consulting Group

Make your customers your best advocates, explore the ...
1

Frontline Client Service

by Berrico Consultants

Customer service comes in many forms – face-to-face, written ...

Liaising with Internal and External Customers

by Institute of Management

This one (1) day course is designed to equip students with ...

The Customer and I

by Institute of Management

The Customer and I, is to give participants an introduction ...

Manage Quality Customer Service

by Institute of Management

This two (2) day course describes the performance outcomes, ...

Customer Care Excellence

by Institute of Management

The objective of Customer Care Excellence is to give ...

Presenting Complex Content Clearly

by Acorn Training & Consulting

This workshop will help you discover how to communicate with ...
9

Develop Unlimited Confidence

by Acorn Training & Consulting

This workshop is designed to help participants improve and ...
9

Conflict Resolution

by Acorn Training & Consulting

The ability to deal with difficult people and resolve ...
9

Call Centre Skills

by Acorn Training & Consulting

Front line call centre staff are expected to perform a ...
9

Telephone Techniques

by Acorn Training & Consulting

The telephone is the basic tool of the modern white collar ...
9

Most important skills for customer service

The heart of any organisation or business is their customer service team. Customer service representatives (CSR’s) ensure they communicate the organisations product or service process, whilst building important long lasting relationships. Having a skilled customer service team provides businesses with a competitive edge. People who work in customer service contribute significantly to their organisations commercial performance and that’s why building skills through customer service training courses is important.

So you’re probably wondering what are the most important skills a CSR can learn? Whether you’re servicing face to face or over the phones, skills such as patience, problem solving, emotional intelligence and clear communication are vital. And the list doesn’t stop there, you’ll need writing skills, high energy, persuasive skills and have a nact for using positive language combined with thick skin!

How customer service training courses work

Customer Service training courses are generally short and sharp. They can be conducted online, face to face or ‘on the go’, meaning acquiring them during working. When you join an organisation, you’ll generally go through an induction program that will include elements of customer service training, and overtime, you might learn more complex skills relevant to the channel you’re working, or the product/service you’re assisting the organisation with.

Benefits of customer service skills training

The benefits for investing in a Customer Service training program are endless. However, for the purpose of this information extract, let’s explore four.

  1. You’ll gain higher employee motivation & engagement: Understanding the greater impact an employee’s role has in an organisation creates change.
  2. Improved customer service skills: Organisations will experience better results. Period.
  3. Increased customer satisfaction: Your customers will be happier. And then hopefully they’ll spend more.
  4. Rise in profit: Customers won’t leave people and products they like. Making your people better at customer services means a better bottom line.

Results you might see

Whether you’re a corporate buyer or an individual looking at customer service training options, results you might experience post training is a higher level of motivation and engagement, job satisfaction will shift. And in turn, this will decrease employee turnover. Your customers will experience brilliant interactions, and this will create a deeply loyal customer base providing organisations with high confidence in income and financial projections.