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Every interaction counts, whether you’re servicing a customer before, during or after a purchase you’ll need to engage the right skills to leave a lasting impression. Customer Service explores an array of topics such as understanding the importance of customer service as a process, the different types of customer service and finer skills such as patience, adaptability, responding to initial enquiries, solving customer problems and the ability to use positive language at all times.
Common job titles related to this category: Customer Service Manager, Customer Service Representative, Customer Support, Customer Service Supervisor, Customer Service Specialist.
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