Customer Service

Every interaction counts, whether you’re servicing a customer before, during or after a purchase you’ll need to engage the right skills to leave a lasting impression. Customer Service explores an array of topics such as understanding the importance of customer service as a process, the different types of customer service and finer skills such as patience, adaptability, responding to initial enquiries, solving customer problems and the ability to use positive language at all times.

Common job titles related to this category: Customer Service Manager, Customer Service Representative, Customer Support, Customer Service Supervisor, Customer Service Specialist.

6 training courses
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Service Excellence

by The Pivot Institute

In today’s competitive environment, providing a high level …
8

1 day

Beyond Customer Expectations

by Leadership Dimensions

This workshop introduces participants to the skills and …

2 days

Managing Aggressive Customer Behaviour

by Communi Corp

Unfortunately, aggressive customer behaviour increasingly …

4 hours

Customer Service

by Interaction Consulting Group

Make your customers your best advocates, explore the …

5 days

Customer and Client Service

by Interaction Consulting Group

Make your customers your best advocates, explore the …
1

Frontline Client Service

by Berrico Consultants

Customer service comes in many forms – face-to-face, written …

1 day