Customer Service training courses

Every interaction counts, whether you’re servicing a customer before, during or after a purchase you’ll need to engage the right skills to leave a lasting impression. Customer Service explores an array of topics such as understanding the importance of customer service as a process, the different types of customer service and finer skills such as patience, adaptability, responding to initial enquiries, solving customer problems and the ability to use positive language at all times.

Common job titles related to this category: Customer Service Manager, Customer Service Representative, Customer Support, Customer Service Supervisor, Customer Service Specialist.

26 training courses
See all

Service Excellence

by The Pivot Institute

In today’s competitive environment, providing a high level ...
8

1 day

Beyond Customer Expectations

by Leadership Dimensions

This workshop introduces participants to the skills and ...

2 days

Managing Aggressive Customer Behaviour

by Communi Corp

Unfortunately, aggressive customer behaviour increasingly ...

4 hours

Customer Service

by Interaction Consulting Group

Make your customers your best advocates, explore the ...

5 days

Customer and Client Service

by Interaction Consulting Group

Make your customers your best advocates, explore the ...
1

Frontline Client Service

by Berrico Consultants

Customer service comes in many forms – face-to-face, written ...

1 day

Liaising with Internal and External Customers

by Institute of Management

This one (1) day course is designed to equip students with ...

1 day

The Customer and I

by Institute of Management

The Customer and I, is to give participants an introduction ...

2 days

Manage Quality Customer Service

by Institute of Management

This two (2) day course describes the performance outcomes, ...

2 days

Customer Care Excellence

by Institute of Management

The objective of Customer Care Excellence is to give ...

3 days

Presenting Complex Content Clearly

by Acorn Training & Consulting

This workshop will help you discover how to communicate with ...
9

Develop Unlimited Confidence

by Acorn Training & Consulting

This workshop is designed to help participants improve and ...
9

Conflict Resolution

by Acorn Training & Consulting

The ability to deal with difficult people and resolve ...
9

Call Centre Skills

by Acorn Training & Consulting

Front line call centre staff are expected to perform a ...
9

Telephone Techniques

by Acorn Training & Consulting

The telephone is the basic tool of the modern white collar ...
9

Customer Service for Frontline Staff

by Acorn Training & Consulting

The most powerful messages an organisation will send are ...
9

Customer Service for Frontline Managers

by Acorn Training & Consulting

This is a practical program, encompassing the theories of Dr ...
9

Dealing with Difficult Clients, Colleagues and Situations

by Acorn Training & Consulting

Do you have to deal with difficult clients, customers, team ...
9

1 day