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Customer service comes in many forms – face-to-face, written and on the telephone.
While many skills are common, often the first and most regular contact with customers is by telephone. This course will focus on developing strong customer service and phone management skills that will ensure that the first impression of your organisation is positive. It uses experiential activities including recording of participant’s voices, diagnosing recorded calls, self-diagnostic tools and real – life examples.
This workshop will enable learners to:
Available locations in Australia
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per person for face-to-face training.
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