I-Customer Service Training

Shortlist

To stay ahead of your competition you must exceed your customer’s service expectations. Customer service is a defining characteristic for any organisation. When you excel in this area, you build a base of loyal patrons and secure their business for the foreseeable future. When you don’t, you risk losing customers and business as a result.

Barringtons’ online customer service training helps your business stay of the game and shows committment to improving your customer relation skills. With our i-Customer Service option, you can provide your employees’ with this training in an easy-to-use online format.

Why invest in online customer service training?

Online training allows maximum flexibility without sacrificing on the quality of course material. In today’s fast-paced workplace, time is a commodity. Providing your staff with an online option for customer service upskilling gives them the freedom to fit this critical task into their own schedule. Your team gets the training without the stress – it’s a win-win for everyone.

Barringtons three-tiered i-Customer Service provides staff, supervisors and managers with an integrated series of customer service training programs that ensure everyone in your organisation is working towards the same standard. The three tiers for this new online program are detailed below:

i-serve
Your frontline team is the face of your business. They are the first people your customers see when they arrive and the last ones they see as they leave. i-Serve aims to improve the skill sets of your front-of-house staff through online training. It is competency-based, easy-to-use, highly flexible and created qualified and experienced trainers.

i-support
It’s nearly impossible for your employees to champion customer service without the support of supervisors and managers. i-Support teaches middle management the tools and techniques they need to ensure that customer service culture is implemented and supported at all levels of the organisation.

i-lead
True organisational improvement must start at the top. To genuinely promote a culture of customer service, senior managers, CEOs and board members must be well-trained in the leadership skills to do so. i-Lead is a focused leadership program that provides leaders with the skills they need to emphasis the importance of customer service in their company.

Duration
Delivered
Online-course
Locations
Start dates & prices of I-Customer Service training course
Delivered
Any delivery
Location
Any location
Get in touch with for their inhouse offering
Have the training provider cater to the size and needs of your team. Delivered online via virtual instructor-led training, or face-to-face at your office, in the following locations:
Enquire on provider's website
Get in touch with for their online course
AUD 300 per person. Pre-recorded, on-demand content created by a top quality training provider, run in your own time. Start whenever you like, from wherever you like. Easily catering to solo upskillers and teams in their thousands.
Enquire on provider's website
Locations
This course is also available online
Provided by
Be Trained allows you to, “Study anywhere, anytime.” We equip our students with the skills, experience, relationships, and knowledge to launch their careers. Our courses offer a modern and engaging approach to education across a range of industries, from hospitality to business.
More courses offered by this provider
See all

Dealing with difficult people

by Be Trained

Every professional will have to deal with a difficult client or customer from time to…

30 minutes

Preventing Workplace Bullying

by Be Trained

Over 45% of Australians have experienced workplace bullying at some point in their career*. Workplace…

30 minutes

First Aid Course

by Be Trained

Barringtons is an approved training provider for First Aid and Cardiopulmonary Resuscitation (CPR) courses in…

2 days