Customer Service training courses

29 training courses
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Customer Service for Frontline Staff

by Acorn Training & Consulting

The most powerful messages an organisation will send are ...
9

Customer Service for Frontline Managers

by Acorn Training & Consulting

This is a practical program, encompassing the theories of Dr ...
9

Dealing with Difficult Clients, Colleagues and Situations

by Acorn Training & Consulting

Do you have to deal with difficult clients, customers, team ...
9

Customer Service

by Professional Development Training

In order to create customer satisfaction, you need to go ...
8

Customer Sevice

by Corporate Training Solutions Australia

1

Customer Service Skills

by Performance Development

We offer a highly interactive one day customer service ...
1

Offer Extraordinary Customer Service

by MCI Solutions

Build a strong toolkit so that you deliver extraordinary ...

Customer Service Program

by CMA Consulting Group

This three-day customer service program provides teams with ...
9

Telesales Training

by We Train

Telesales remains one of the most effective ways to build ...
8

Customer Service

by We Train

Providing exceptional customer service is one of the most ...
8

Call Center Training

by We Train

Having a call centre gives your customers access to your ...
8

Most important skills for customer service

The heart of any organisation or business is their customer service team. Customer service representatives (CSR’s) ensure they communicate the organisations product or service process, whilst building important long lasting relationships. Having a skilled customer service team provides businesses with a competitive edge. People who work in customer service contribute significantly to their organisations commercial performance and that’s why building skills through customer service training courses is important.

So you’re probably wondering what are the most important skills a CSR can learn? Whether you’re servicing face to face or over the phones, skills such as patience, problem solving, emotional intelligence and clear communication are vital. And the list doesn’t stop there, you’ll need writing skills, high energy, persuasive skills and have a nact for using positive language combined with thick skin!

How customer service training courses work

Customer Service training courses are generally short and sharp. They can be conducted online, face to face or ‘on the go’, meaning acquiring them during working. When you join an organisation, you’ll generally go through an induction program that will include elements of customer service training, and overtime, you might learn more complex skills relevant to the channel you’re working, or the product/service you’re assisting the organisation with.

Benefits of customer service skills training

The benefits for investing in a Customer Service training program are endless. However, for the purpose of this information extract, let’s explore four.

  1. You’ll gain higher employee motivation & engagement: Understanding the greater impact an employee’s role has in an organisation creates change.
  2. Improved customer service skills: Organisations will experience better results. Period.
  3. Increased customer satisfaction: Your customers will be happier. And then hopefully they’ll spend more.
  4. Rise in profit: Customers won’t leave people and products they like. Making your people better at customer services means a better bottom line.

Results you might see

Whether you’re a corporate buyer or an individual looking at customer service training options, results you might experience post training is a higher level of motivation and engagement, job satisfaction will shift. And in turn, this will decrease employee turnover. Your customers will experience brilliant interactions, and this will create a deeply loyal customer base providing organisations with high confidence in income and financial projections.