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This workshop introduces participants to the skills and strategies
that will have them ‘delighting’ internal and external customers
with their level of service.
By working through a series of exercises, activities, case studies and
simulations, participants will learn how to uncover both the stated and
unstated needs of their customers so they can move from the passive
‘wait until the customer asks’ to discovering unique ways to go beyond
Each participant is given the opportunity to build their service delivery
capability and brand by leveraging their knowledge and their interpersonal
skills. During the program, they will be given coaching and feedback by
the facilitator and their peers about the positive impact of their approach,
giving them an opportunity to increase their flexibility by trying new
approaches and developing new and creative ways to solve common
At the end of this course participants will be able to:
Available locations in Australia
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per person for face-to-face training.
per person for the virtual instructor-led training option.
Enquire about the price for the face-to-face training option.
Enquire about the price for the online distance learning option.