Customer Service Skills Training


Australian businesses lose tens of millions of dollars annually in potential profits due to poor customer service skills at all levels. Unfortunately many employees either don’t understand OR have never been taught the importance of professional
customer service skills.

We will teach you how to provide that quality customer service by:
• Defining and assessing customer service
• Impressing your clients and presentation
• Understanding the benefits of exceptional service
• Importance of body language
• Developing points of difference
• Meeting the needs and expectations of clients
• Anticipating customer needs
• Consistency and customer service
• Importance of duty of care

Where & When?
This is a 6 hour workshop held at your venue at a time that suits your business
Mystery Shopper Barringtons will evaluate your customer service over a 12 month period and customise a training program suitable to your needs. This will assist in increasing sales and company growth through conducting tailored surveys, reports and analysis business trends

6 hours
Start dates & prices of Customer Service Skills training course
Any delivery
Any location
Get in touch with for their inhouse offering
Have the training provider cater to the size and needs of your team. Delivered online via virtual instructor-led training, or face-to-face at your office, in the following locations:
Enquire on provider's website
Get in touch with for their online course
AUD 300 per person. Pre-recorded, on-demand content created by a top quality training provider, run in your own time. Start whenever you like, from wherever you like. Easily catering to solo upskillers and teams in their thousands.
Enquire on provider's website
Provided by
Be Trained allows you to, “Study anywhere, anytime.” We equip our students with the skills, experience, relationships, and knowledge to launch their careers. Our courses offer a modern and engaging approach to education across a range of industries, from hospitality to business.
More courses offered by this provider
See all

Club Compliance & Risk Management Course

by Be Trained

The importance of compliance and risk management in Australia’s strict liquor and gaming industries cannot…

Cardiopulmonary Resuscitation (CPR)

by Be Trained

Equip your team with the necessary skills to provide effective assistance in a life or…

Food Safety Supervisor Course

by Be Trained

Food safety is one of the most crucial elements of a hospitality business. Without strong…