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Unfortunately, aggressive customer behaviour increasingly poses a significant psychological risk to many industries. Our 90-minute managing aggressive customer behaviour virtual class takes a systemic, practical approach to addressing this risk. It upskills participants in addressing key factors that minimise exposure to aggressive customer behaviour whilst also supporting employee well-being and psychological safety. The course covers:
Available locations in Australia
Psychological First Aid (PFA) is a new, best practice, critical incident support model endorsed by…
This 2-hour, virtual workshop explores practical strategies that aid individuals and teams in building resilience…
The workplace mental health series delivers practical skills and capabilities for staff in a virtual…
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