Conflict Resolution Training

The ability to deal with difficult people and resolve conflict will make you feel more in control and less stressed. This workshop is designed to extend participants’ awareness and understanding of the issues involved in managing conflict and in particular dealing with difficult people. The workshop will draw on participants’ own examples of ‘conflict’ and will provide insights into what motivates the different players in a conflict and the most effective strategies for negotiating effectively with them.

Topics covered include:

• Establishing effective boundaries for working relationships
• Identifying the sources of conflict
• Choosing the right response for the behaviour
• Strategies for creating goodwill, understanding and collaboration