Customer Service training courses in Hobart

In today’s competitive environment, providing a high level of customer service is key to the success of your business – and we can show you how. This workshop offers an engaging and interactive journey into how you can meet the challenge of building a culture of positive service within your organisation.

This workshop will help you discover how to communicate with clarity, engage your audience and be comprehensible and memorable.

This workshop is designed to help participants improve and strengthen all areas of confidence.

The ability to deal with difficult people and resolve conflict will make you feel more in control and less stressed. This workshop is designed to extend participants’ awareness and understanding of the issues involved in managing conflict and in particular dealing with difficult people. The workshop will draw on participants’ own examples of ‘conflict’ and will provide insights into what motivates the different players in a conflict and the most effective strategies for negotiating ...

Front line call centre staff are expected to perform a myriad of tasks with expertise and good humour – which can sometimes be difficult. The skills needed to perform this role are many, varied and different to other customer service and support roles. Topics covered include: The service our callers expect Listening effectively & giving direction over the phone Questioning techniques & understanding other people

The telephone is the basic tool of the modern white collar worker. Some people have a professional presence on the phone. Others falter. This workshop teaches key skills to ensure that you can use the telephone to your advantage. Practical examples are used to help you apply skills to your workplace. Topics covered include: Handling difficult customers Telephone irritants – what actions contribute to customer dissatisfaction? Answering the telephone ...

The most powerful messages an organisation will send are those communicated by their staff. The manner in which staff members communicate with external and internal stakeholders will primarily determine the perceptions people have about an organisation. This practical workshop develops service skills for those with internal and/or external customers. Through a series of group exercises, theoretical situations, videos and discussions, you will learn the skills necessary for providing ...

This is a practical program, encompassing the theories of Dr Karl Albrecht (a leading customer service guru) which focuses on ways to improve the quality of service provided to internal and external customers. You will learn a five step process to help you motivate your team, measure performance and understand how to go about continuous improvement from a customer perspective.

Do you have to deal with difficult clients, customers, team members, subordinates, supervisors or family members? If the answer is yes then this practical one day workshop will help you to understand and manage difficult people and situations. Topics covered include: Things that typically annoy your customers or clients Why complaints are useful How to calm an upset person A practical six step model for difficult people Ways ...

In order to create customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service every time. In order to achieve this, it is important to ask yourself some questions: Do you or your staff have the right skill sets to deliver exceptional customer service? How do you currently improve your Customer Service Skills and approaches? Do you strive to continuously improve your customer service? Do you listen to your ...

This three-day customer service program provides teams with a robust customer service framework, increased awareness of the impact of poor service, and shared confidence to deliver outstanding end-to-end experiences. Our interactive program empowers staff at all levels to effectively manage dissatisfied customers, grow and strengthen relationships, understand initial inquiries, resolve outstanding matters promptly, and retain customers with minimal escalations. Program Modules 1 ...

Telesales remains one of the most effective ways to build your customer base and provide a quality level of customer service. However, getting is right is not as easy as some may think! A professional telephone technique is crucial to your sales process. This course teaches the essential elements of successful telesales calls. By the end of the course, attendees will have scripted their perfect sales pitch which will entice and interest customers, allow them to be able to handle any ...

Providing exceptional customer service is one of the most effective ways to create a business which stands out for the right reasons. It will not only give your customers incentive to come back, it will encourage the holy grail of marketing — word of mouth referrals. This detailed training will empower your team to provide customer service which goes above and beyond what’s expected of them. As a result, they will consistently deliver an experience worth talking about. Learning ...

Having a call centre gives your customers access to your business, almost around the clock. The experience each customer has can make a huge difference to their engagement and your business’s bottom line. This training helps call centre agents to make the most of their phone-based work. It shares the best ways to listen and be heard, and incorporates elements of sales and customer service in detail. Practical and energising, this three-day workshop is interactive, engaging and fun. We ...