Don’t lose track.
Sign up to save your shortlist.
Customer Service training courses
29 training courses
See all
Harm Minimisation & Customer Engagement
Implementing effective harm minimisation and customer engagement strategies are vital aspects of any business, as doing so reduces liabilities and helps to deliver memorable service. Barringtons' training is customisable to your industry and gives your team an in-depth understanding of harm minimisation techniques and how to boost customer satisfaction. Equip your team with the skills and knowledge to: Implement your Loyalty program and policies Provide a memorable service ...
Duration:
2 day
Customer Service Skills
Australian businesses lose tens of millions of dollars annually in potential profits due to poor customer service skills at all levels. Unfortunately many employees either don’t understand OR have never been taught the importance of professional customer service skills. We will teach you how to provide that quality customer service by: • Defining and assessing customer service • Impressing your clients and presentation • Understanding the benefits of exceptional service • ...
Duration:
6 hour
I-Customer Service
To stay ahead of your competition you must exceed your customer's service expectations. Customer service is a defining characteristic for any organisation. When you excel in this area, you build a base of loyal patrons and secure their business for the foreseeable future. When you don’t, you risk losing customers and business as a result. Barringtons’ online customer service training helps your business stay of the game and shows committment to improving your customer relation skills. ...
Duration:
hide
Service Excellence
In today’s competitive environment, providing a high level of customer service is key to the success of your business – and we can show you how. This workshop offers an engaging and interactive journey into how you can meet the challenge of building a culture of positive service within your organisation.
Duration:
1 day
Beyond Customer Expectations
This workshop introduces participants to the skills and strategies that will have them ‘delighting’ internal and external customers with their level of service. By working through a series of exercises, activities, case studies and simulations, participants will learn how to uncover both the stated ...
Duration:
2 day
Managing Aggressive Customer Behaviour
Unfortunately, aggressive customer behaviour increasingly poses a significant psychological risk to many industries. Our 90-minute managing aggressive customer behaviour virtual class takes a systemic, practical approach to addressing this risk. It upskills participants in addressing key factors that minimise exposure to aggressive customer behaviour whilst also supporting employee well-being and psychological safety. The course covers: pre-incident self and environmental ...
Duration:
1.5 hour
Customer Service
Make your customers your best advocates, explore the dimensions of quality customer service and how can you differentiate your product and service offering. We will discuss the gift of customer feedback, dealing with complaints and building quality and continuous improvement into every customer touch point. Your safety and comfort is our priority – if you only want to participate in virtual training we will make that happen for you. Just send us an email ...
Duration:
0.5 day
Customer and Client Service
Make your customers your best advocates, explore the dimensions of quality customer service and how can you differentiate your product and service offering. We will discuss the gift of customer feedback, dealing with complaints and building quality and continuous improvement into every customer touch point. Your safety and comfort is our priority – if you only want to participate in virtual training we will make that happen for you. Just send us an email ...
Frontline Client Service
Customer service comes in many forms – face-to-face, written and on the telephone. While many skills are common, often the first and most regular contact with customers is by telephone. This course will focus on developing strong customer service and phone management skills that will ensure that the first impression of your organisation is positive. It uses experiential activities including recording of participant’s voices, diagnosing recorded calls, self-diagnostic tools and real – ...
Duration:
1 day
Liaising with Internal and External Customers
This one (1) day course is designed to equip students with the skills needed to deal with internal and external customers effectively and professionally. Learning Outcomes Understand the difference between internal and external stakeholders Deal with customers from culturally diverse backgrounds Understanding the importance of cultural competence and workplace diversity Understand the concept of networking Manage business ...
Duration:
1 day
The Customer and I
The Customer and I, is to give participants an introduction into the service industry in general as well as their roles and responsibilities as brand ambassadors of a company. The two (2) days course involves the skills and knowledge required to apply customer service skills to relevant workplace operations including elements of quality customer service, different types of customers, dealing with customer inquiries, monitoring customer satisfaction and taking appropriate action to ...
Duration:
2 day
Manage Quality Customer Service
This two (2) day course describes the performance outcomes, skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. Learning Outcomes Plan to meet internal and external customer requirements. Ensure delivery of quality products and services. Monitor, adjust and review customer service.
Duration:
2 day
Customer Care Excellence
The objective of Customer Care Excellence is to give participants an introduction into the service industry in general as well as their roles and responsibilities as brand ambassadors of the Company. The three (3) days course involves the skills and knowledge required to apply customer service skills to relevant workplace operations including elements of quality customer service, deliver exceptional customer service and contribute to contact centre efficiencies by understanding the ...
Duration:
3 day
Presenting Complex Content Clearly
This workshop will help you discover how to communicate with clarity, engage your audience and be comprehensible and memorable.
Develop Unlimited Confidence
This workshop is designed to help participants improve and strengthen all areas of confidence.
Conflict Resolution
The ability to deal with difficult people and resolve conflict will make you feel more in control and less stressed. This workshop is designed to extend participants’ awareness and understanding of the issues involved in managing conflict and in particular dealing with difficult people. The workshop will draw on participants’ own examples of ‘conflict’ and will provide insights into what motivates the different players in a conflict and the most effective strategies for negotiating ...
Call Centre Skills
Front line call centre staff are expected to perform a myriad of tasks with expertise and good humour – which can sometimes be difficult. The skills needed to perform this role are many, varied and different to other customer service and support roles. Topics covered include: The service our callers expect Listening effectively & giving direction over the phone Questioning techniques & understanding other people
Telephone Techniques
The telephone is the basic tool of the modern white collar worker. Some people have a professional presence on the phone. Others falter. This workshop teaches key skills to ensure that you can use the telephone to your advantage. Practical examples are used to help you apply skills to your workplace. Topics covered include: Handling difficult customers Telephone irritants – what actions contribute to customer dissatisfaction? Answering the telephone ...
Most important skills for customer service
The heart of any organisation or business is their customer service team. Customer service representatives (CSR’s) ensure they communicate the organisations product or service process, whilst building important long lasting relationships. Having a skilled customer service team provides businesses with a competitive edge. People who work in customer service contribute significantly to their organisations commercial performance and that’s why building skills through customer service training courses is important.
So you’re probably wondering what are the most important skills a CSR can learn? Whether you’re servicing face to face or over the phones, skills such as patience, problem solving, emotional intelligence and clear communication are vital. And the list doesn’t stop there, you’ll need writing skills, high energy, persuasive skills and have a nact for using positive language combined with thick skin!
How customer service training courses work
Customer Service training courses are generally short and sharp. They can be conducted online, face to face or ‘on the go’, meaning acquiring them during working. When you join an organisation, you’ll generally go through an induction program that will include elements of customer service training, and overtime, you might learn more complex skills relevant to the channel you’re working, or the product/service you’re assisting the organisation with.
Benefits of customer service skills training
The benefits for investing in a Customer Service training program are endless. However, for the purpose of this information extract, let’s explore four.
- You’ll gain higher employee motivation & engagement: Understanding the greater impact an employee’s role has in an organisation creates change.
- Improved customer service skills: Organisations will experience better results. Period.
- Increased customer satisfaction: Your customers will be happier. And then hopefully they’ll spend more.
- Rise in profit: Customers won’t leave people and products they like. Making your people better at customer services means a better bottom line.
Results you might see
Whether you’re a corporate buyer or an individual looking at customer service training options, results you might experience post training is a higher level of motivation and engagement, job satisfaction will shift. And in turn, this will decrease employee turnover. Your customers will experience brilliant interactions, and this will create a deeply loyal customer base providing organisations with high confidence in income and financial projections.