Business Management & Commerce training courses in Canberra

Scores on the Board is a continuous improvement system to help power performance.  It’s simple, effective and easy to implement in any organisation.   The system was created by Bill Lang and developed using Harvard Business School research on the Service-Profit Chain business model.  This model shows that satisfied and engaged staff leads to satisfied customers, which leads to improved bu...

As a leader, your task is to make your team successful.  However to achieve this goal, it is critical that you are able to deliver on the organisational objectives in the most efficient and effective way.  Getting the best performance from each of your team members is one of the most challenging tasks a leader faces on a daily basis.  It requires the leader to understand how to set and communicate clear performance expectations, how to diagnose performance, ...

A highly engaged and collaborative team supports the team leader, the team members and the organisation as a whole. This workshop is based on the latest insights from Harvard Business School, Professional team environments and Neuroscience studies. The concepts taught have helped organisations and teams win awards for best in world, best in region and best in country in the areas of innovation, performance and producti...

Research shows that for a person to be engaged, they must have goals and know how they are tracking. Regular feedback is an important but often under-utilised aspect of team motivation and development. Therefore, as a manager it is imperative that you are confident in providing effective feedback. Giving feedback effectively is a skill and like all skills need to be practised regularly to be improved.   This ...

This workshop will identify clear strategies to effectively manage and respond to changing situations and will provide guidance on how to plan the change management process and conduct successful change management conversations with team members to achieve the required outcomes.   To maximise learning some pre work shall be sent prior to the workshop. Participants will be able to plan their own change projects ...

Being a good decision maker is not about luck or good fortune. It is about applying an ordered decision making process and involving the correct people through the process.   Learn how to make effective decisions in a proactive manner rather than reacting to the stress of an environment or by management.   Participants in this workshop will learn:...

Do you have enough hours in the day? Many of us, when asked this question will invariably answer no. However, it is not that there aren’t enough hours in the day, rather, most of us do not use the available hours as effectively as we might. There will never be enough hours to get everything done, but there are enough hours to get done what is important, without being in a constant state of crisis.   How you ...

This workshop will help you recognise how you currently respond to change. You will be able to recognise the benefits of moving smoothly through the change process and where you may tend to get “stuck”.

This program has been designed for everyone who aspires to be the best they can be. It presents a framework for understanding how you can be at your best for longer periods and how you can multiply your effectiveness at the same time. It covers a range of crucial topics, including resilience and engagement, and contains a wealth of tips on how to achieve your goals at work and in life more generally. Participants are provided with a comprehensive personal profile to support their journey ...

This practical workshop will assist you to develop and apply a risk management plan. Using a methodology based on AS/NZS 4360 Risk Management and your organisation’s risk guidelines, you will learn to identify, assess, evaluate, and treat risks from your working environment. This program can be tailored to suit specific projects, procurement processes, OH&S and many other common workplace activities.

This practical and interactive workshop will teach the skills to balance tasks and priorities effectively and to achieve more with good time management. Time management can be applied to projects, your work activities, and to your personal life. Learn how to work smarter and not harder to achieve your objectives.

Everyone has the capacity for giving useful feedback and some people use it to more effectively than others. This practical workshop will teach you to recognise the characteristics of effective and ineffective feedback, and understand the impact different communication styles have on the giving and receiving of feedback. You will learn a simple and powerful model for delivering balanced feedback, especially in challenging feedback situations. The use of case studies and role-plays in the ...

The workshop will cover some of the fundamentals of effective business writing, including:   tips for successful business writing; the importance of proper sentence structure; a review of punctuation ...

This highly interactive three-day workshop is designed to develop strategies to communicate and negotiate effectively with a focus on engaging effectively with stakeholders. It will investigate the various stakeholder engagement strategies and how to effectively use them in the workplace through the different negotiation styles and will show how conflicts can be effectively managed by negotiating with stakeholders. This course consists of theory, practical ...

This one-day course is designed as an introduction to communication with stakeholders and understanding how to negotiate effectively to get what you want. It will investigate the various stakeholder engagement strategies and how to effectively use them in the workplace through the different negotiation styles and will show how conflicts can be effectively managed by negotiating with stakeholders.   K...

The ability to achieve the best possible outcome is not a matter of luck, it requires successful negotiations to get the best result for all parties. Effective negotiation is a crucial activity in any agreement from requesting a pay increase through to securing a multi-million dollar international deal. Negotiate with Influence is a course within the Negotiation program designed for anyone looking to develop their negotiation skills and to learn the ...

This highly interactive two-day workshop is designed develop strategies to communicate and negotiate effectively.  This course consists of theory, practical exercises and a video-recording of the practical exercises that will be emailed to the participant for review and reference.   Key aspects: Understand what you want out of the ...

The what, why and how of executive impact Playing to your strengths in influencing outcomes Frameworks, tools, tips and techniques Advocacy and Inquiry...