Workplace Conversations training courses

6 training courses
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Difficult Conversations

Conversing in leadership: up, down and out The curious communicator: not right nor wrong in communication learning The role of emotions Making a breakthrough in tough ...
By:
Define Potential
Duration:
1 day

Workplace Conversations

Talking to staff about their performance, whether positive or negative, is a critical management role and one which most managers and team leaders find challenging.   This action learning workshop is designed to provide frameworks and build the skills you need to tackle this responsibility with confidence – managing difficult conversations and giving effective feedback to improv...
By:
Merit Solutions
Duration:
2 day

Addressing Difficult Behaviours (Virtual)

The Addressing Difficult Behaviours Virtual Learning Series explores the complexities and challenges of dealing with individual differences and unique personalities. This course is delivered over 2 x 90 minute online sessions across 2 days.
By:
Australian Institute of Management
Duration:
3 hour

Having Conversations That Matter Virtual Workshop

Having Conversations That Matter Early Why We Need to Be Proactive with Conflict Planning and Delivering Tough Conversation with Results Using the Proteus 5-Step Roadmap to Navigate Challenging Conversations How to Manage Staff Poor Performance and Behaviours Transforming Relationships Within the Workplace
By:
Proteus Leadership
Duration:
3 hour

The Keys To Staying Relevant Webinar

What does relevance mean? Letting the Old days go Responding to Opportunity The 12-step ladder to Relevance
By:
Proteus Leadership
Duration:
45 minute

Deal with Difficult Customers

Could you benefit from the ability to calmly resolve the complaints or issues raised by prickly individuals? Learning outcomes: Identify different types of customers and approaches to deal with them Apply active listening techniques to understand customer needs and deescalate conflict Utilise the VALUE technique in dealings with customers to resolve problems
By:
MCI Solutions
Duration:
1.5 hour