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Conflict is unavoidable. It exists in all relationships regardless of if they are professional or personal. So whether you’re a conflict guru in the home a team conflict resolution leader, conflict management courses will help you sharpen and hone valuable conflict skills.
From conflict, great things can be made. But to turn conflict into high value situations, critical skills are needed. Generally speaking, having good communication will eliminate a large portion of conflict you may have coming your way. Conflict resolution training may help you build skills such as identifying difficult behaviour, defusing emotions, understanding different needs, active listening, speaking clearly and response strategies such as assertiveness and determination.
Conflict resolution in the workplace is generally a standard course employees will undertake as part of their induction or HR training needs. During an organisations conflict management skills training, an organisational framework is taught with clear behavioural expectations and process to escalate a matter if no resolution is found. Outside of the workplace, conflict resolution training courses do exist as part of business related courses and degrees, where you will in depth study the origin of conflict and various theories.
Conflict is expensive. So one the biggest benefits of conflict management training is minimising lengthy conflict scenarios in the workplace and home. Other benefits include building and sustaining relationships, being more productive, retaining good people in a workplace and managing risk with the right balance.
As with most short courses and workplace conflict resolution training, results you may notice is your ability to communicate more effectively, your motivation to be more curious to find solutions, the ability to demonstrate patience and be more impartial.
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