Customer Service Skills training courses

Implementing effective harm minimisation and customer engagement strategies are vital aspects of any business, as doing so reduces liabilities and helps to deliver memorable service. Barringtons' training is customisable to your industry and gives your team an in-depth understanding of harm minimisation techniques and how to boost customer satisfaction. Equip your team with the skills and knowledge to: Implement your Loyalty program and policies Provide a memorable service ...

Australian businesses lose tens of millions of dollars annually in potential profits due to poor customer service skills at all levels. Unfortunately many employees either don’t understand OR have never been taught the importance of professional customer service skills. We will teach you how to provide that quality customer service by: • Defining and assessing customer service • Impressing your clients and presentation • Understanding the benefits of exceptional service • ...

In today’s competitive environment, providing a high level of customer service is key to the success of your business – and we can show you how. This workshop offers an engaging and interactive journey into how you can meet the challenge of building a culture of positive service within your organisation.

This workshop introduces participants to the skills and strategies that will have them ‘delighting’ internal and external customers with their level of service. By working through a series of exercises, activities, case studies and simulations, participants will learn how to uncover both the stated ...

Make your customers your best advocates, explore the dimensions of quality customer service and how can you differentiate your product and service offering. We will discuss the gift of customer feedback, dealing with complaints and building quality and continuous improvement into every customer touch point. Your safety and comfort is our priority – if you only want to participate in virtual training we will make that happen for you. Just send us an email ...

Make your customers your best advocates, explore the dimensions of quality customer service and how can you differentiate your product and service offering. We will discuss the gift of customer feedback, dealing with complaints and building quality and continuous improvement into every customer touch point. Your safety and comfort is our priority – if you only want to participate in virtual training we will make that happen for you. Just send us an email ...

Customer service comes in many forms – face-to-face, written and on the telephone. While many skills are common, often the first and most regular contact with customers is by telephone. This course will focus on developing strong customer service and phone management skills that will ensure that the first impression of your organisation is positive. It uses experiential activities including recording of participant’s voices, diagnosing recorded calls, self-diagnostic tools and real – ...

This one (1) day course is designed to equip students with the skills needed to deal with internal and external customers effectively and professionally. Learning Outcomes Understand the difference between internal and external stakeholders Deal with customers from culturally diverse backgrounds Understanding the importance of cultural competence and workplace diversity Understand the concept of networking Manage business ...

The Customer and I, is to give participants an introduction into the service industry in general as well as their roles and responsibilities as brand ambassadors of a company. The two (2) days course involves the skills and knowledge required to apply customer service skills to relevant workplace operations including elements of quality customer service, different types of customers, dealing with customer inquiries, monitoring customer satisfaction and taking appropriate action to ...

The objective of Customer Care Excellence is to give participants an introduction into the service industry in general as well as their roles and responsibilities as brand ambassadors of the Company. The three (3) days course involves the skills and knowledge required to apply customer service skills to relevant workplace operations including elements of quality customer service, deliver exceptional customer service and contribute to contact centre efficiencies by understanding the ...

This workshop is designed to help participants improve and strengthen all areas of confidence.

The most powerful messages an organisation will send are those communicated by their staff. The manner in which staff members communicate with external and internal stakeholders will primarily determine the perceptions people have about an organisation. This practical workshop develops service skills for those with internal and/or external customers. Through a series of group exercises, theoretical situations, videos and discussions, you will learn the skills necessary for providing ...

This is a practical program, encompassing the theories of Dr Karl Albrecht (a leading customer service guru) which focuses on ways to improve the quality of service provided to internal and external customers. You will learn a five step process to help you motivate your team, measure performance and understand how to go about continuous improvement from a customer perspective.

In order to create customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service every time. In order to achieve this, it is important to ask yourself some questions: Do you or your staff have the right skill sets to deliver exceptional customer service? How do you currently improve your Customer Service Skills and approaches? Do you strive to continuously improve your customer service? Do you listen to your ...

We offer a highly interactive one day customer service course in Melbourne for your organisation, that will refresh the skills and outlook of your front line staff. The focus and the course duration can be tailored to your requirements. This highly engaging Customer Service training will remind your staff of the expectations that your customers have of them. The course will refresh the skills they need for dealing positively with some of the demanding customers and difficult situations ...

Build a strong toolkit so that you deliver extraordinary service on a consistent and continuous basis. Learning outcomes: Identify customer needs and motivators Establish a customer focused mindset Deliver customer service excellence using the 6 Pillars of extraordinary service

This three-day customer service program provides teams with a robust customer service framework, increased awareness of the impact of poor service, and shared confidence to deliver outstanding end-to-end experiences. Our interactive program empowers staff at all levels to effectively manage dissatisfied customers, grow and strengthen relationships, understand initial inquiries, resolve outstanding matters promptly, and retain customers with minimal escalations. Program Modules 1 ...