Customer Service Program Training


This three-day customer service program provides teams with a robust customer service framework, increased awareness of the impact of poor service, and shared confidence to deliver outstanding end-to-end experiences.

Our interactive program empowers staff at all levels to effectively manage dissatisfied customers, grow and strengthen relationships, understand initial inquiries, resolve outstanding matters promptly, and retain customers with minimal escalations.

Program Modules
1 day – Effective Complaint Handling
1 day – Elevating Customer
1 day – Client Retention

Empower your consultants, and deliver exceptional customer experience with every contact. Book a consultation with our experienced team to learn more about partnering with CMA.

Start dates & prices of Customer Service Program training course
Any delivery
Any location
Get in touch with for their inhouse offering
Have the training provider cater to the size and needs of your team. Delivered online via virtual instructor-led training, or face-to-face at your office, in the following locations:
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Get in touch with for their online course
AUD 300 per person. Pre-recorded, on-demand content created by a top quality training provider, run in your own time. Start whenever you like, from wherever you like. Easily catering to solo upskillers and teams in their thousands.
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Provided by
Focused expertise, flexible delivery. CMA Consulting Group was founded in 1993, with a mission to change the way that people negotiate deals and resolve disputes. Since then, our expertise has expanded…but it remains squarely focused on helping people work together to get things done. That focus helps us maintain the highest level of expertise in our chosen field. Likewise, we have evolved to meet the changing needs of our clients. ...
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