Dealing with Difficult Behaviour Training

Shortlist

Difficult behaviour in the workplace is a normal and natural occurrence. In this course you will learn about different different behavioural styles and what you can do to build a positive atmosphere with open and honest communication. You will gain the satisfaction of turning a negative situation into a positive one; you will learn some important things about human nature; and become a better communicator.

Learning outcomes:

  • Understanding what makes people difficult
  • Identify ways in which they are effective and ineffective in difficult interactions
  • Build rapport
  • Diffuse strong emotion in interpersonal situations
  • Use appropriate assertiveness in conflict situations
  • Design and implement some strategies for managing breakdowns more effectively
  • Manage personal stress to maximise work enjoyment
Duration
1 day
Delivered
Public
Face-to-face – AUD 572
Virtual-instructor-led – AUD 572
Inhouse
Face-to-face
Virtual-instructor-led
Locations
Start dates & prices of Dealing with Difficult Behaviour training course
Delivered
Any delivery
Location
Any location
Get in touch with for their inhouse offering
Have the training provider cater to the size and needs of your team. Delivered online via virtual instructor-led training, or face-to-face at your office, in the following locations:
Enquire on provider's website
Get in touch with for their online course
AUD 300 per person. Pre-recorded, on-demand content created by a top quality training provider, run in your own time. Start whenever you like, from wherever you like. Easily catering to solo upskillers and teams in their thousands.
Enquire on provider's website
Locations
Provided by
Corporate Training Solutions Australia
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