Effective Conflict & Communication Skills Training

Shortlist

In this workshop, participants will discover the underlying causes of conflict and the role of communication in resolving these. By recognising their own conflict handling styles and contrasting these with others, participants will learn practical skills which they can apply in a strategic and timely manner to their work and personal lives.

Learning outcomes:

  • Identify the benefits of constructive conflict and misconceptions on conflict
  • Understand the conflict cycle: causes and warning signals
  • Recognise communication barriers and understand the communication process
  • Identify personal communication and conflict handling styles
  • Apply active listening and effective questioning skills
  • Understand the role of mediation and confidentiality
  • Adopt a mediation or facilitation role with ease
  • Apply techniques to effectively manage different emotions
  • Understand the concept of emotional intelligence and its use in effective conflict resolution
  • Deliver feedback more effectively
Duration
1 day
Delivered
Public
Virtual-instructor-led – AUD 490
Face-to-face – AUD 490
Inhouse
Virtual-instructor-led
Face-to-face
Start dates & prices of Effective Conflict & Communication Skills training course
Delivered
Any delivery
Location
Any location
Get in touch with for their inhouse offering
Have the training provider cater to the size and needs of your team. Delivered online via virtual instructor-led training, or face-to-face at your office, in the following locations:
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Get in touch with for their online course
AUD 300 per person. Pre-recorded, on-demand content created by a top quality training provider, run in your own time. Start whenever you like, from wherever you like. Easily catering to solo upskillers and teams in their thousands.
Enquire on provider's website
Locations
Provided by
Academy Global
We build capability by designing and delivering engaging and rewarding learning experiences that instil confidence, expertise and knowledge. Founded in 2004, AcademyGlobal (AG) is a leading provider of corporate and government training. We have conducted training in over 20 countries across 5 continents. Our faculty have held senior management roles in commercial organisations and government agencies, with deep expertise in strategy, ...
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