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Conflict Management training courses
21 training courses
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Armed Robbery Survival Skills Training
It’s easy to think an armed robbery will never happen to your business, until it does. This year alone there has been thousands of victims of this crime across Australia. It’s important for leaders to prepare themselves, and their employees, for these kinds of incidents. That’s where safety training comes in. Educating your staff members on what to do in case of an armed robbery could be the difference between life and death. Barringtons’ Course in Armed Robbery Survival ...
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Robbery Response & Dealing with Aggressive Customers
It would be difficult to find a professional that hasn’t had to deal with an aggressive customer at some point in their working life. Whether it’s an unruly patron or a stubborn colleague, interacting with these kinds of people isn’t an unusual occurrence. While you can’t always change the situation itself, you can change the way you react to it. That’s where Barringtons’ aggressive customers training course comes in. Our team can help you and your staff develop the skills ...
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Robbery Response Skills
Barringtons\\\' Nationally Accredited Armed Robbery Survival Skills Training aims to safeguard your team from the physical and psychological ramifications of armed robbery. Help your staff protect themselves and others should a robbery occur in your workplace. Barringtons’ Armed Robbery Survival Skills Training Your staff are your most important asset, and you, as their employer, are responsible for maintaining their safety. Barringtons’ Armed Robbery Survival Skills ...
Duration:
4 hour
Dealing with difficult people
Every professional will have to deal with a difficult client or customer from time to time. Picture a client that insists your product is rubbish, or a customer that refuses to pay for a meal they’ve clearly finished. You can’t change the fact that these experiences will occur, but you can change the way you handle them. Conflict resolution skills are critical for all professionals. When you understand how to read a tense situation and respond to it in a way that minimises conflict, you...
Duration:
30 minute
Conflict Resolution & Mediation Skills
Conflict is often seen in a negative light, but friction and creative tension can also be the springboard to innovation and dramatic improvement. The skill is in managing conflict away from destructive outcomes and to use it instead to drive positive gains for those involved. Learning how to address conflict and mediate an outcome between opposing parties is an important skill for any manager. This intensive program introduces the techniques and key skills that mediators use to resolve ...
Conflict resolution
Conflict is the result of people having differing needs, opinions, expectations and often completely different individual perspectives. The reality of conflict is that in any human relationship it is inevitable, but if managed well, conflict can provide a powerful avenue for significant personal and professional growth. Conflict resolution involves recognising and managing a particular conflict as well as being aware of potential upcoming conflicts. This is an essential part of nurturing...
Duration:
1 day
Conflict Resolution
Conflict is an unavoidable part of life and needs to be managed and resolved constructively for the benefit of both the individuals involved and the organisation. This program looks at the nature of conflict and offers the participant some valuable lessons in managing and resolving conflict within the organisation, as well as moving towards constructive outcomes.
Duration:
1 day
Everything DiSC® Productive Conflict Online Course
Everything DiSC® Productive Conflict helps participants improve self-awareness around conflict behaviours. Rather than focus on a step-by-step process for conflict resolution, Everything DiSC Productive Conflict provides participants with techniques to curb destructive behaviours and effectively respond to conflict situations. AIMS The purpose of the training is to deepen your understanding of self and others in conflict, understand and recognise destructive behaviours and then ...
Duration:
2 hour
Study Load:
Part-time available
Constructive Conflict
When most people think of conflict, they think of strong emotions and angry words. Yet constructive conflict, approached respectfully with a positive attitude, can very often lead to creative thinking, innovation and improved clarity and understanding. This program offers extended skills in curious questioning, masterful listening, clear communication, objectivity and managing emotional reactions with the view toward efficient resolution. Participants will also have an opportunity to ...
Duration:
1 day
Harnessing Conflict
Conflict often appears in our work and home life. How well it is handled will have an impact on all future dealings. Because of our experiences with conflicting situations, we often develop particular styles or methods for resolving them. Some approaches will work well with some people, but not with others. We all need skills that can be used in a wide variety of situations. This course aims to increase the confidence staff that may need to deal with difficult clients, staff or ...
Duration:
1 day
Effective Conflict & Communication Skills
In this workshop, participants will discover the underlying causes of conflict and the role of communication in resolving these. By recognising their own conflict handling styles and contrasting these with others, participants will learn practical skills which they can apply in a strategic and timely manner to their work and personal lives. Learning outcomes: Identify the benefits of constructive conflict and misconceptions on conflict Understand the conflict ...
Duration:
1 day
Managing Difficult Conversations
Managing Difficult Conversations requires specialised knowledge and skill development, because these types of conversations can be quite challenging to manage without them. During this training course, participants develop an understanding of where, when, why and how to conduct difficult conversations. The goal of this course is to empower professionals to be in control of a difficult conversation at all stages of the interaction, so that they can achieve the desired outcome. It is a ...
Duration:
0.5 day
Dealing with Difficult People
During this Dealing with Difficult People in the Workplace training course, participants will learn how to approach, engage and better manage difficult people, while also learning how to understand and influence them, so that a successful resolution can be achieved without creating negative feelings or damaging relationships. The course includes training in recognising attitudes and actions that impact others, using effective management techniques to deal with difficult people, using ...
Duration:
0.5 day
Conflict Resolution
Conflict is the result of people having differing needs, opinions, expectations and often completely different individual perspectives. The reality of conflict is that in any human relationship it is inevitable, but if managed well, conflict can provide a powerful avenue for significant personal and professional growth. Conflict resolution involves recognising and managing a particular conflict as well as being aware of potential upcoming conflicts. This is an essential part of ...
Duration:
0.5 day
Duration:
1 day
Dealing with Difficult Behaviour
Difficult behaviour in the workplace is a normal and natural occurrence. In this course you will learn about different different behavioural styles and what you can do to build a positive atmosphere with open and honest communication. You will gain the satisfaction of turning a negative situation into a positive one; you will learn some important things about human nature; and become a better communicator. Learning outcomes: Understanding what makes people difficul...
Duration:
1 day
Manage Conflict
Have you ever wished you had the ability to more effectively resolve disagreements? Learning outcomes: Distinguish between constructive & destructive conflict situations Practise techniques to manage emotions during disagreements Apply techniques for de-escalating & resolving conflict
Duration:
1.5 hour
Most important skills for Conflict Management
Conflict is unavoidable. It exists in all relationships regardless of if they are professional or personal. So whether you’re a conflict guru in the home a team conflict resolution leader, conflict management courses will help you sharpen and hone valuable conflict skills.
From conflict, great things can be made. But to turn conflict into high value situations, critical skills are needed. Generally speaking, having good communication will eliminate a large portion of conflict you may have coming your way. Conflict resolution training may help you build skills such as identifying difficult behaviour, defusing emotions, understanding different needs, active listening, speaking clearly and response strategies such as assertiveness and determination.
How Conflict Management training courses work
Conflict resolution in the workplace is generally a standard course employees will undertake as part of their induction or HR training needs. During an organisations conflict management skills training, an organisational framework is taught with clear behavioural expectations and process to escalate a matter if no resolution is found. Outside of the workplace, conflict resolution training courses do exist as part of business related courses and degrees, where you will in depth study the origin of conflict and various theories.
Benefits of Conflict Management training
Conflict is expensive. So one the biggest benefits of conflict management training is minimising lengthy conflict scenarios in the workplace and home. Other benefits include building and sustaining relationships, being more productive, retaining good people in a workplace and managing risk with the right balance.
Results you might see
As with most short courses and workplace conflict resolution training, results you may notice is your ability to communicate more effectively, your motivation to be more curious to find solutions, the ability to demonstrate patience and be more impartial.