Education & Training training courses

A workplace is basically a network that brings together specialists from different areas of study. They are able to work together and use their collective intelligence and prowess in order to manage the complex machinery of their company. These individuals have a wide range of skills and experience that allow them to collectively solve the ever-growing problems and demands they face. This constant need for problem-solving is a slight disadvantage, especially when similar problems are ...

Training is available Australia-wide, including Geelong and Parramatta. Business relations rely on the telephone. These tools are increasingly being used, whether through mobile or special social media which allow you to speak with your voice. Like all communication media, phones have rules and laws that dictate what behaviors, mannerisms and habits are acceptable and unacceptable. The vast majority of these were designed to maintain a Phone Etiquette and encourage certain positive ...

Customised training available in Brisbane, Sydney and Adelaide, Perth, Parramatta. Melbourne, Geelong. Gold Coast. Canberra. Making compelling presentations is a key skill that every professional should have. This ability is essential for working with colleagues and reaching new heights when addressing customers. It allows you to control the perceptions of others regarding your product, and even more, about yourself. This is an extremely difficult skill to master. This course will help ...

The workplace is a social environment. As with any social environment, there are many things that must be done. It is a complex mix. Etiquette refers to how one behaves in the workplace and how one communicates with others in that environment. These skills require proficiency and can be mastered to allow for surprising movement in the office. Although communication and etiquette are often interrelated, it's difficult to master. It is a set of rules that most people spend their whole ...

Many call centres offer the most challenging and dynamic work. This is particularly true for the customer service agent. He is often considered to be the link between customer and company and therefore is the most important factor in customer experience. This dynamic agent can have new experiences and challenges, but it also opens up the door to new opportunities. Competency is therefore both an ideal and a necessity. This training course was designed to assist call centre agents and ...

Australia Wide Training: Sydney, Brisbane and Adelaide. Melbourne, Perth, Canberra. Parramatta. Geelong. Gold Coast. The ability of a leader or resource person to communicate with large audiences, keep their attention, and tell them what they want to say is a common tool in their skill set. Most companies find it extremely valuable to be able to conduct speaking activities, and in this instance facilitate presentations. Corporate presenters are an essential part of the corporate world. ...

The world is becoming smaller every day thanks to the advent of social media, internet and globalization. It feels like every day is a new opportunity for to connect with others. Sometimes, these ideas don't translate well in the workplace. It is often difficult for us to make connections with people from different backgrounds, as well as the culture of the company and the setting in which we work. Tenured professionals may feel distant and unable to sustain their presence within their ...

Training is available in Sydney and Brisbane, Adelaide, Perth. Australia Wide Large tasks are often referred to as projects in most workplaces. They are complex, large and can be done in many steps. This requires many people to do many different things at different time periods. It can take several months, years, or even days to complete. These tasks are more common than you might think. They form the core of work in any workplace. Working on multiple aspects of a project and all ...

Communication and cooperation form the basis of most workplaces. The constant stream of communication is the continuous exchange of ideas and information. This is how an individual or group of people will use or make use of their task. The bond of cooperation between individuals in a group is the willingness to work in a coordinated and collaborative way that allows members to concentrate on one goal of many, delegate labor, and get more done in less time or meet deadlines. There are ...

Australia Wide: Sydney. Large and small projects are a staple of any workplace environment, and can be pursued by any type of business. These large-scale projects usually require more than one person, immense resources, and an equally impressive amount funding. This is because it covers many facets that the workplace. Most other workers need to deal with just one aspect at a time. How to find resources, who to hire, what their tasks will be, what the risks are, and how they can ...

People are social creatures and often find themselves in social settings. Even in workplaces that have no clear boundaries or spaces for social interaction, it is important to allow this. Most people can be comfortable, if not thrive, in social settings that require them to interact with diverse coworkers and follow a clear hierarchy with their superiors and senior. However, some others, while equally skilled at the tasks they are assigned, lack the interpersonal skills necessary to assert...

Available all across Australia, including Sydney, Brisbane and Adelaide. Every word that is written by anyone who has an idea, a story or a transaction in this fast-paced world is scrutinized. It could be an application letter for work, or the CEO of a multinational corporation negotiating a merger or business deal. Both of your documents will be scrutinized by prying eyes to find any flaws or ambiguities. If the application fails to meet scrutiny, the merger can be withdrawn before it ...

Australia Wide: Includes Sydney, Brisbane and Adelaide. Every country has its laws, and every workplace has its protocol and etiquette. This protocol and other etiquette are necessary to set the expected behavior of employees in order for things to run smoothly in the office. Everyone in the company must follow the protocols and adhere to the etiquette that they were taught when they start working. Inadequate protocol and etiquette can lead to disastrous communications and even ...

Customers need assistance all the time. It is essential to serve customers in a customer service setting. You are the first representative of the government they can interact with. You will often be asked to deal with complaints by angry people or to provide certain information to those who call the customer service desk. You must keep cool and be calm, and respond appropriately to their needs. This course is designed to teach your employees how to effectively handle customer service ...

Training in Australia. Anywhere in Australia, including Sydney, Brisbane and Adelaide, Melbourne, Perth or Canberra, Parramatta and Geelong, Gold Coast. The ability to read emotions is often what makes salespeople the best. This skill allows them to sell well, influence others and even change the philosophy of their entire company. However, such power can also come with many problems. These include being able to manage your own fear and be more assertive. Being able to read emotions and...

It is not easy to lead a group of people at work. But, it can be very rewarding if you do it right. To make this happen, the leader must first speak with their team. To motivate their team to work towards a common goal, the leader must be confident. Leaders must communicate with influence. There are many tactics and strategies that leaders can use to motivate others to work together towards a common goal. This course is designed to help participants communicate effectively and assertively ...

Australia Wide Training: Sydney, Brisbane and Adelaide. Public Relations are an important aspect of any business. It's how the company communicates to the public that it serves. A better public relation can result in more customers for the company. However, poor public relationships can cause customer dissatisfaction and even bankruptcy. Public relations is all about how you market the services and products your company offers and how they influence the public opinions and attitudes ...

Writing can be a skill that one associates with themselves. Writing allows one to express themselves and to see the full extent of their abilities and personality. There is another kind of writing that is more difficult. It's the one that can't be done by anyone alone. Businesses sometimes need to create documents. This can involve a lot of teamwork, as it can include everything from research, editing to writing. It is especially important to get people to work together. This is especially...