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Australia Wide: Includes Sydney, Brisbane and Adelaide.
Every country has its laws, and every workplace has its protocol and etiquette. This protocol and other etiquette are necessary to set the expected behavior of employees in order for things to run smoothly in the office. Everyone in the company must follow the protocols and adhere to the etiquette that they were taught when they start working. Inadequate protocol and etiquette can lead to disastrous communications and even employment instability. This course will train your team to adhere to protocol and etiquette in a way that is both reliable and understandable.
It is often easier to follow the protocol or etiquette if you understand why it was set that way. This is true for particular protocols like the chain of commands. The hierarchy of a worker’s role in the company and to whom he or she will report is called the chain of command. When situations arise, it is important to keep in mind the chain of command so that the proper workers can file the necessary paperwork and inform their superiors. The situation will then be addressed appropriately. Why do we need to have a chain of command? The worker who first finds the problem should respond immediately so it doesn’t take too long to get to the managers. It is possible for lower-level workers to respond incorrectly and cause a larger problem than what they have solved. The company can make better decisions by moving up the hierarchy of command. This is because the workers will reach out to their superiors and reach out to them. Understanding protocol and Etiquette is crucial so workers don’t stray too far from the rules.
Sometimes, you might set out a protocol but your team members end misinterpreting it. This can be prevented by being clear and precise. When referring to protocols or etiquettes, it should be a rule that is specific. It is a good idea to read the rules you are writing and consider how it can be interpreted. One example: I might create a rule requiring that “decent clothes” be worn in the company dress codes. This wording has a problem because the definition of “decent”, while it is vague, is perfectly acceptable. I could wear anything indecent to work and still say that the dress code said “decent clothes,” but not specify what “decent” meant. We can provide examples of what is acceptable and unacceptable to wear to work. Spaghetti straps and sleeveless tops are examples of unacceptable attire for work. For example, long-sleeved blouses, polo shirts and dark slacks might be examples of what you should wear to work. Workers will not be able to misunderstand or find loopholes in the rules if they are clear and precise in their office protocol and etiquette.
Remember that you are dealing with humans and that they may make mistakes, regardless of the intent of protocol or etiquette. It is crucial that the person who found the problem handles it with care and compassion. It is important to not, under any circumstances, call out an individual for failing to adhere to protocol or etiquette. This is unprofessional and disrespectful. In the hope that he will remember, the second worst response is to say nothing and do nothing. Although he might not be able to blame you for not speaking up about it, as anyone could have seen, he would still prefer that someone tell him. It is appropriate to inform him, but gently and discreetly. This will allow him to follow company protocol and also help him to address the problem. This will not only help the team member to follow company etiquette but will also give them the impression that you care about them. It is important to use tactfulness and avoid creating more problems than you intend to solve when dealing with members of your team. Participants learn to be more sensitive towards co-workers.
The rules are guidelines which facilitate a smooth and productive office life. Although they might not be always followed, having clear, concise and friendly rules is the best way for the company to manage its human resources and make it more efficient. These techniques will allow your team to keep the protocol clear and the etiquette concise. They also help to be more sensitive in handling situations that are not consistent with protocol or etiquette. This course will help you build a team that will adhere to the company’s protocol, etiquette and facilitate good service delivery. This course is compatible with other courses on company policies, expected behavior and legal issues. Contact us if you would like to learn more about our training courses or services.
Available locations in Australia
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