Customer Service Training


Providing exceptional customer service is one of the most effective ways to create a business which stands out for the right reasons. It will not only give your customers incentive to come back, it will encourage the holy grail of marketing — word of mouth referrals.

This detailed training will empower your team to provide customer service which goes above and beyond what’s expected of them. As a result, they will consistently deliver an experience worth talking about.

Learning outcomes

  • Understanding what exceptional customer service is and learning how to achieve it
  • Creating an outstanding first impression
  • Managing customer relationships and creating a ladder of loyalty
  • Delivering outstanding ‘moments of truth’
  • Learning to develop rapport quickly and easily
  • The six essential rules of customer care
  • How to use positive language to provide a better experience
  • Identifying customers personalities and communication styles
  • How to actively listen and show empathy
  • Dealing with difficult customers and handling complaints
Start dates & prices of Customer Service training course
Any delivery
Any location
Get in touch with for their inhouse offering
Have the training provider cater to the size and needs of your team. Delivered online via virtual instructor-led training, or face-to-face at your office, in the following locations:
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Get in touch with for their online course
AUD 300 per person. Pre-recorded, on-demand content created by a top quality training provider, run in your own time. Start whenever you like, from wherever you like. Easily catering to solo upskillers and teams in their thousands.
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