Telesales Training Training

Telesales remains one of the most effective ways to build your customer base and provide a quality level of customer service. However, getting is right is not as easy as some may think!

A professional telephone technique is crucial to your sales process. This course teaches the essential elements of successful telesales calls. By the end of the course, attendees will have scripted their perfect sales pitch which will entice and interest customers, allow them to be able to handle any objections and close more sales.

Learning outcomes

• Key strategies to get the most from this powerful business and communication tool and how to follow the ‘laws of success’ in telesales
• Pinpoint prospecting and identifying the real decision maker so you put the odds of success in your favour
• Navigate past gatekeepers and other obstacles with ease to get to the right person
• The critical first seconds of any call and how to start a call the right way so that your prospect will WANT to hear more
• How to build rapport by quickly ‘breaking the ice’
• Understanding and implementing the all important ‘five Cs’ of sales and the steps to follow to make a winning call
• How to become the perfect listener and why listening is so important
• Knowing the perfect time to go for the close and understanding any objections and how they affect your sale
• Maximise success by orchestrating strategies to make a successful close
• Using and identifying which scripts to use and when
• Making the best use of time and building consistent sales strategies for long-term telesales success
• Implementing your new telesales skills and techniques in an action plan