Telephone Techniques Training

The telephone is the basic tool of the modern white collar worker. Some people have a professional presence on the phone. Others falter. This workshop teaches key skills to ensure that you can use the telephone to your advantage. Practical examples are used to help you apply skills to your workplace.

Topics covered include:

• Handling difficult customers
• Telephone irritants – what actions contribute to customer dissatisfaction?
• Answering the telephone – preparation, greetings, multiple calls
• Positive attitude – can do phrases