Customer Service Training

Providing exceptional customer service is one of the most effective ways to create a business which stands out for the right reasons. It will not only give your customers incentive to come back, it will encourage the holy grail of marketing — word of mouth referrals.

This detailed training will empower your team to provide customer service which goes above and beyond what’s expected of them. As a result, they will consistently deliver an experience worth talking about.

Learning outcomes

• Understanding what exceptional customer service is and learning how to achieve it
• Creating an outstanding first impression
• Managing customer relationships and creating a ladder of loyalty
• Delivering outstanding ‘moments of truth’
• Learning to develop rapport quickly and easily
• The six essential rules of customer care
• How to use positive language to provide a better experience
• Identifying customers personalities and communication styles
• How to actively listen and show empathy
• Dealing with difficult customers and handling complaints