Constructive Conflict Training

When most people think of conflict, they think of strong
emotions and angry words. Yet constructive conflict,
approached respectfully with a positive attitude, can very
often lead to creative thinking, innovation and improved clarity
and understanding.
This program offers extended skills in curious questioning, masterful listening,
clear communication, objectivity and managing emotional reactions
with the view toward efficient resolution. Participants will also have an
opportunity to explore their preferred or learned approach to conflict,
identifying when these approaches are useful and less-than-useful and
when a different style could be more effective.

At the end of this course participants will be able to:

• Describe their usual style of managing conflict and be better able to flex to a more effective style depending on the situation
• Identify root causes of conflict and decide how to handle it
• Develop the art of listening beneath the words for the real issue
• Manage their own and others’ emotions in confrontational conversations
• Follow a process for moving toward resolution
• Demonstrate assertive and authentic approaches to managing conflict situations
• See conflict as an opportunity for increasing understanding and look for creative solutions and what ‘can be done’ rather than what can’t
• Determine when and on what they can and can’t compromise