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Effective performance management has a direct impact on
the bottom line, organisational culture and the wellbeing of
Being able to provide timely feedback that supports improvement and
setting clear expectations for future actions is important both in ensuring the
required improvement and following a fair and reasonable process.
This program has a foundation in general leadership principles and also
covers topics including building trust, encouraging two-way communication
to prevent the need for disciplinary action, effective delegation and
recognising early warning signs – all of which build to a more open and
This program also provides clear boundaries for performance management
conversations that cannot be misinterpreted as any form of bullying or
At the end of this course participants will be able to:
Understand how to build trust and open communication and the role of feedback in improving workplace relationships
Assess the task and capability of others and match them for the benefit of the individual and the organisation
Set standards and effectively delegate tasks to others
Monitor and review progress toward the desired result in a way that best supports the needs of the individual without micro-managing
Provide feedback and coaching to improve performance and get the best out of ‘stars’
Have fair and reasonable performance conversations that cannot be construed as bullying
Be able to follow through when performance does not improve
See the link between effective performance management and a healthy workplace culture
Available locations in Australia
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