Conflict Management Training Training

Shortlist

In the professional world, often conflict is necessary, both for personal and business development. Without conflict, we would not be able to look at our plans and decisions from different angles. While healthy discussion can be positive, when people cannot work through an issue it can lead to unpleasant encounters which limit growth and development. When this type of conflict arises, negative energy can result in hurt feelings, damaged relationships and loss of productivity. During this course, delegates will receive the tools they need to resolve conflict in a way that produces a win for all involved, and benefits the business in the long term

Learning outcomes

  • What conflict is and why it has the potential to escalate at every level of business
  • The types of conflict, the stages of conflict and the difference between spontaneous and reflective actions
  • The most common conflict resolution styles and how to resolve conflict with positive outcomes for all
  • Using active listening, paraphrasing skills and body language to minimise conflict
  • How to use conflict to elicit opportunities which can be put to use within the business
  • Intervening in conflicting situations and the role of communication in conflict resolution
  • Leveraging conflict for better productivity and performance
  • Supporting fellow team members during times of conflict
Start dates & prices of Conflict Management Training training course
Delivered
Any delivery
Location
Any location
Get in touch with for their inhouse offering
Have the training provider cater to the size and needs of your team. Delivered online via virtual instructor-led training, or face-to-face at your office, in the following locations:
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Get in touch with for their online course
AUD 300 per person. Pre-recorded, on-demand content created by a top quality training provider, run in your own time. Start whenever you like, from wherever you like. Easily catering to solo upskillers and teams in their thousands.
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