Certificate IV in Leadership and Management – BSB40520 Training


This program is a combination of accredited and non-accredited training to suit the Club industry, more specifically the area of customer service and understanding of loyalty programs. We delve into the past, present and future of customer service and loyalty in Clubs.

Combined with an extensive leadership program, this course will also work to develop and enhance skills in leading and managing your team while building your service standards and loyalty programs. Loyalty programs are diverse in nature and this qualification provides a pathway to refine and develop your existing systems and customise your service style to make it uniquely your own.

With an industry that is so diverse, there are a range of job titles that may be suitable to this course:

General Manager / CEO
Operations Manager
Gaming Manager/Coordinator/Analyst
Membership Manager/Coordinator
Loyalty Program Manager/Coordinator
Duty Manager/Supervisor with gaming/customer service portfolio
Gaming Team Leader/Customer Service Team Leader

This course can be delivered in face to face sessions at a given time and venue or can be completed online.

Course Outcome
Start dates & prices of Certificate IV in Leadership and Management – BSB40520 training course
Any delivery
Any location
Get in touch with for their inhouse offering
Have the training provider cater to the size and needs of your team. Delivered online via virtual instructor-led training, or face-to-face at your office, in the following locations:
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Get in touch with for their online course
AUD 300 per person. Pre-recorded, on-demand content created by a top quality training provider, run in your own time. Start whenever you like, from wherever you like. Easily catering to solo upskillers and teams in their thousands.
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This course is also available online
Provided by
Be Trained allows you to, “Study anywhere, anytime.” We equip our students with the skills, experience, relationships, and knowledge to launch their careers. Our courses offer a modern and engaging approach to education across a range of industries, from hospitality to business.
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