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This program is a combination of accredited and non-accredited training to suit the Club industry, more specifically the area of customer service and understanding of loyalty programs. We delve into the past, present and future of customer service and loyalty in Clubs.
Combined with an extensive leadership program, this course will also work to develop and enhance skills in leading and managing your team while building your service standards and loyalty programs. Loyalty programs are diverse in nature and this qualification provides a pathway to refine and develop your existing systems and customise your service style to make it uniquely your own.
With an industry that is so diverse, there are a range of job titles that may be suitable to this course:
General Manager / CEO
Loyalty Program Manager/Coordinator
Duty Manager/Supervisor with gaming/customer service portfolio
Gaming Team Leader/Customer Service Team Leader
This course can be delivered in face to face sessions at a given time and venue or can be completed online.
Available locations in Australia
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