Certificate III in Business (Customer Engagement) – BSB30120 Training


Are you looking to build up your operational skills? The nationally accredited Certificate III in Business (Customer Engagement) can help you do just that. The training course covers a wide range of competencies for professionals of all ages. Upon completion, you’ll have the competitive edge you need to excel in administrative and office based positions across a range of industries.

From learning more about communication to a better understanding of word processing and spreadsheets – the certification covers core competencies that can be leveraged in an array of roles.

This entry-level qualification is the ideal introduction, or refresher to foundational workplace functions. The skills learned in this course are well-suited for positions such as:

Administration Assistant
Clerical Worker
Data Entry Operator
Information Desk Clerk
Office Junior

This course can be delivered in face to face sessions at a given time and venue or can be completed online.

There are no prerequisites for entry to this course. It’s open to all candidates looking to learn more about the skills mentioned above. The training itself generally takes around 12 months, though it can run shorter or longer based on your individual competencies and needs. Completion requires both active learning and self-motivated studying.

The course itself is employment-based, meaning the training may include workplace activities conducted by the employer including:

practice exercises
simulated activities in the classroom
learner activity workbooks
research projects

Assessments can be conducted both on and off the job site. These evaluations can include oral presentation, role-plays, assessment activities, knowledge quizzes and project based exercises.

Once the course is finished, participants will be awarded a nationally recognised Certificate III in Business (Customer Engagement) or a Statement of Attainment for competencies completed. This certification can be used as a prerequisite for further training such in Business as well as other relevant Certificate III qualifications.

52 weeks
Course Outcome
Study Load
Part-time and Full-time available
Start dates & prices of Certificate III in Business (Customer Engagement) – BSB30120 training course
Any delivery
Any location
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Have the training provider cater to the size and needs of your team. Delivered online via virtual instructor-led training, or face-to-face at your office, in the following locations:
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AUD 300 per person. Pre-recorded, on-demand content created by a top quality training provider, run in your own time. Start whenever you like, from wherever you like. Easily catering to solo upskillers and teams in their thousands.
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This course is also available online
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Be Trained allows you to, “Study anywhere, anytime.” We equip our students with the skills, experience, relationships, and knowledge to launch their careers. Our courses offer a modern and engaging approach to education across a range of industries, from hospitality to business.
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