Managing Aggressive Customer Behaviour Training

Shortlist

Unfortunately, aggressive customer behaviour increasingly poses a significant psychological risk to many industries. Our 90-minute managing aggressive customer behaviour virtual class takes a systemic, practical approach to addressing this risk. It upskills participants in addressing key factors that minimise exposure to aggressive customer behaviour whilst also supporting employee well-being and psychological safety. The course covers:

  • pre-incident self and environmental preparation and prevention
  • during incident de-escalation strategies
  • post-incident care and planning
Duration
1 hour
Delivered
Inhouse
Virtual-instructor-led
Locations
Start dates & prices of Managing Aggressive Customer Behaviour training course
Delivered
Any delivery
Location
Any location
Get in touch with for their inhouse offering
Have the training provider cater to the size and needs of your team. Delivered online via virtual instructor-led training, or face-to-face at your office, in the following locations:
Enquire on provider's website
Get in touch with for their online course
AUD 300 per person. Pre-recorded, on-demand content created by a top quality training provider, run in your own time. Start whenever you like, from wherever you like. Easily catering to solo upskillers and teams in their thousands.
Enquire on provider's website
Locations
More courses offered by this provider
See all

Psychological First Aid

by Communi Corp

Psychological First Aid (PFA) is a new, best practice, critical incident support model endorsed by…

Building Practical Resilience

by Communi Corp

This 2-hour, virtual workshop explores practical strategies that aid individuals and teams in building resilience…

2 hours

Workplace Mental Health

by Communi Corp

The workplace mental health series delivers practical skills and capabilities for staff in a virtual…

2 hours