Liaising with Internal and External Customers Training

This one (1) day course is designed to equip students with the skills needed to deal with internal and external customers effectively and professionally.

Learning Outcomes

• Understand the difference between internal and external stakeholders
• Deal with customers from culturally diverse backgrounds
• Understanding the importance of cultural competence and workplace diversity
• Understand the concept of networking
• Manage business networks effectively
• Identify the fundamentals of face to face interactions
• Apply appropriate body language to business settings