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Deal with Difficult Customers Training
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Could you benefit from the ability to calmly resolve the complaints or issues raised by prickly individuals?
Learning outcomes:
- Identify different types of customers and approaches to deal with them
- Apply active listening techniques to understand customer needs and deescalate conflict
- Utilise the VALUE technique in dealings with customers to resolve problems
Duration
1 hour
Delivered
Public
Virtual-instructor-led – AUD 175
Locations
Start dates & prices of Deal with Difficult Customers training course
Delivered
Any delivery
Location
Any location
Available locations in Australia
Get in touch with for their inhouse offering
Have the training provider cater to the size and needs of your team. Delivered online via virtual instructor-led training, or face-to-face at your office, in the following locations:
Enquire on provider's website
Get in touch with for their online course
AUD 300 per person. Pre-recorded, on-demand content created by a top quality training provider, run in your own time. Start whenever you like, from wherever you like. Easily catering to solo upskillers and teams in their thousands.
Enquire on provider's website Locations
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