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Information Technology Skills training courses
4 training courses
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IT Help Desk Skills
The quality and timeliness of the support from the help desk are critical in their smooth running. This program will give participants the skills and confidence to provide excellent IT Help Desk service. Topics covered include: Both Level 1 and Level 2 support Planning and goal setting Time management Electronic business writing Dealing with difficult people and customer service
Introduction to Emerging Technology (Virtual)
The Introduction to Emerging Technology virtual learning series will introduce participants to the concept of the Fourth Industrial Revolution and the process of digital transformation, demonstrating the many fundamental ways that the business landscape is changing. This course is delivered over 2 x 90 minute online sessions across 2 days.
Duration:
3 hour