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Available in Sydney, Brisbane and Melbourne. Australia Wide
Many of the first images we have when it comes to retail can be negative. You might see a distracted employee or a customer shouting at the employee and asking for a manager. No matter what, it is important to maintain a professional attitude in retail. This course will help your retailer become more professional in their customer care.
The smiling, customer service agent with the most heart is the best retailer customer service agent. Customers should be treated as if they were customers when they walk into your store. These methods will help you train your team to be enthusiastic about their service, be proactive in providing service and treat everyone with the same quality service. This course is crucial in helping to train a team of customer support agents that can greet and serve customers well. This course is well suited for sessions on customer service, dedication, and retail business. Contact us to learn more about our training courses and other services.
Retail Training Results:
How to effectively use questions
How to disarm angry complaints
Mirroring is a great way to build trust
How to read body language signals
Powerful presentation techniques
Positive outlook is key
Create a YES customer
Motivation and Emotion
Giving solutions to people who are struggling
When you work in any type of customer services, happiness in service is a critical quality. This applies to all industries. Your customers can tell if you don’t want to provide excellent service. This can cause your shop to lose customers and reduce income. It is important to smile when you assist customers with their requests and needs. This will help you convince them that they are valued and are available for service. You can make your customers feel happier by smiling, even if you’re providing customer support over the telephone. Even if they don’t see you, your customers will always know when you are unhappy. Kent, for example, is the standing retailer who will be taking orders by phone. He can’t afford not to smile or sound sad when someone calls. He can make the sale go more smoothly if he smiles and attempts to sound upbeat over the phone. Participants are shown how important it can be to smile.
Serve with Proactivity
Service is all about being proactive and willing to help. This is best illustrated by asking the customer how you can help them. Customer service is all about serving the customer’s needs and wants. Good retail customer agent should always strive to provide the best customer service and be able to grant their requests. It may seem insignificant or tedious to do this extra work, but it could make a difference in providing excellent service and avoiding making mistakes that can cause damage to your store’s reputation. For example, it is recommended to verify if the customer has purchased the incorrect items or defective items. Another option is to check the stock area. It has happened to all of us. We will ask for an item that isn’t on display and the customer support agents will tell you it is out-of-stock. Instead of checking the stock room to make sure they have any, we can request another item. If you can’t leave your place, ask someone to look and report back to you. Although it might take a while for customers to find the item they are looking for, they will appreciate the effort. Unavailability can sometimes be a problem. Although it might seem like an honest and understandable answer would be “I don’t really know”, it shouldn’t be the answer. Unless you finish it with “but, I can fetch someone who does.” This will not help you achieve your goal of meeting the customer’s needs. It is important to remember that you should always strive for excellence in customer service interactions.
As a retail customer support agent never judge customers or potential buyers based upon their appearances, clothing, or age. Service is your strength. All people are welcome by retail customer service agents, regardless of their size or background. As a retail customer service agent, it is a sin to talk with customers about customers. This is the greatest sin in customer care. This customer will be curious to see what other customers think about them as soon as they go. The best and most sensitive service is your first priority. Customers and potential buyers should not be pushed aside violently. You don’t want to make your store look like an elite company. No matter their appearance, treat every customer who comes into your store as the most important. Participants will be shown how to judge.
Specialized Retail Training Courses
Our courseware is customizable to fit your company’s products, services, and teams. If the content you see above doesn’t meet your requirements, or your objectives, contact our editors to request sample material or customized modules. We have experience in many retail areas and can help you deliver in any retail environment. For more information, please call us.
Available locations in Australia
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