Leading Customer Service Teams Training

Australia’s leading customer service course offered in Brisbane, Sydney and Melbourne. One of the most desirable yet elusive aspirations in many organisations is to provide exceptional customer service, and leading a team to achieve this requires a specific set of skills.

What you will learn:

• Define what great customer service is for yourself and others.
• Understand how the service-profit chain affects your organisation.
• Identify ways to truly meet your customers’ needs.
• Develop the essential skills to coach staff to deal with a variety of situations and customer interactions.
• Learn how to build conversations with your customers or clients that result in win-win outcomes.
• Respond to situations and complaints requiring escalation with the right approach and emotions.