Coaching in the Workplace Training

Coaching is an approach to assisting other, usually less experienced, in acquiring new or additional skills and in improving their performance.

​Coaching is used with learners who need direction and supervision because they may be inexperienced in some areas. Coaching also provides support and praise to build self-esteem and involvement in decision making. Effective coaching also enables the experienced learner to increase his/her commitment to doing a good job.

​You don’t have to be a trainer to act as coach in the workplace. Identifying gaps in performance, developing and providing coach sessions to fill those gaps and giving good feedback is good business.

​Anyone who knows the job; has good communication skills; and is willing to share can be a good coach.

By the end of this course participants will be able to:

• Describe what coaching is and identify what constitutes good coaching
• Demonstrate the use of a coaching model
• Plan and document a coaching session
• Describe how people learn and identify strategies to assist the learner
• Participate in skills practice, demonstrating skills and strategies utilised in workplace coaching
• Complete a self assessment and personal development plan for ongoing learning