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The Certificate IV in Hospitality teaches you the skills you need to oversee hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.
The course consists of 9 core units and 12 elective units, with core units listed below:
BSBDIV501 Manage diversity in the workplace
SITHIND004 Work effectively in hospitality service
SITXCCS007 Enhance customer service experiences
SITXCOM005 Manage conflict
SITXFIN003 Manage finances within a budge
SITXHRM001 Coach others in job skills
SITXHRM003 Lead and manage people
SITXMGT001 Monitor work operations
SITXWHS003 Implement and monitor work health and safety practices
Throughout the course you’ll learn key competencies like how to identify and control food hazards and what do when handling customer complaints. All of the skills taught throughout the training will be directly applicable to nearly any hospitality environment.
Available locations in Australia
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