Certificate III in Retail Services – SIR30216 Training


For industry professionals, the Certificate III in Retail Services is a nationally accredited pathway to refine your skills and knowledge base. Throughout the various training modules, you will learn how to better engage customers, build consumer loyalty, better sell your products and more!

This qualification is an intermediate level qualification designed for individuals employed or seeking employment in the retail sector, where they’ll get to perform a variety of tasks, including:

Providing in-depth product and service advice in a retail environment
Selling products and services in a variety of retail settings
Supervising a checkout area
Leading a team preparing and selling fast food items
Leading a department team within a large store or supermarket
Acting as an assistant manager of a small to medium store
Organising and maintaining work areas and display
Carrying out specific responsibilities, such as merchandising

The certification course consists of eight core units:

SIRXCEG001 – Engage the customer
SIRXIND001 – Work effectively in a service environment
SIRXSLS001 – Sell to the retail customer
SIRXCEG003 – Build customer relationships and loyalty
SIRXWHS002 – Contribute to workplace health and safety
SIRXCOM002 – Work effectively in a team
SIRXCEG002 – Assist with customer difficulties
SIRXRSK001 – Identify and respond to security risks
SITXCOM002 – Show social and cultural sensitivity
SIRXIND002 – Organise and maintain the store environment
SITHFAB002 – Provide responsible service of alcohol
SIRRINV001 – Receive and handle retail stock
SIRRMER001 – Produce visual merchandise displays
In addition to these mandatory modules, participants will be asked to choose five electives from the following list of units:

SIRRFSA001 – Handle food safely in a retail environment
SIRRINV001 – Receive and handle retail stock
SIRRMER001 – Produce visual merchandise displays
SIRXIND002 – Organise and maintain the store environment
SIRXPDK001 – Advise on products and services
SIRXSLS002 – Follow point of sale procedures

This course can be delivered in face to face sessions at a given time and venue or can be completed online.

There are no prerequisites to enter this course, however, your current job should make use of the skills covered in this course. The training takes the average learner around 12 months to complete. However, this duration can vary depending on electives chosen and individual skill set.

The course is delivered in an employment-based format. This means that training may include workplace activities conducted by the employer, practice exercises, simulated activities in the classroom, learner activity workbooks and research projects. Assessment activities may include oral presentations, role-plays, knowledge quizzes and project-based exercises – all of which can be conducted on or off the job site.

Once the participant has successfully fulfilled all course units, they will receive a Nationally Recognised Certificate III in Retail Operations or a Statement of Attainment for competencies completed. This qualification may gain you recognition of your studies towards Certificate IV in Retail Management or other relevant Certificate IV qualifications.

52 weeks
Course Outcome
Study Load
Part-time and Full-time available
Start dates & prices of Certificate III in Retail Services – SIR30216 training course
Any delivery
Any location
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Have the training provider cater to the size and needs of your team. Delivered online via virtual instructor-led training, or face-to-face at your office, in the following locations:
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AUD 300 per person. Pre-recorded, on-demand content created by a top quality training provider, run in your own time. Start whenever you like, from wherever you like. Easily catering to solo upskillers and teams in their thousands.
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This course is also available online
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Be Trained allows you to, “Study anywhere, anytime.” We equip our students with the skills, experience, relationships, and knowledge to launch their careers. Our courses offer a modern and engaging approach to education across a range of industries, from hospitality to business.
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