Certificate II in Retail Services – SIR20216 Training


The Certificate II in Retail was designed to address foundational retail skills for existing and future industry employees. Throughout the course participants will apply retail operational tasks and provide initial customer service.

This involves providing preliminary advice to customers and functioning under supervision, as part of a retail team, recognising the limitations of your job role and referring customers to more senior staff when appropriate.

The skills learned during this training are ideal for job roles such as:

Providing product and service advice in a retail store
Selling products and services in variety of retail settings
Operating a checkout area
Preparing and selling fast food items
Store, rotate and replenish food stock
Checking stock and replenishing retail shelves
Organising and maintaining work areas and displays

The Certificate II in Retail is the ideal qualification for individuals who undertake work in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.

The training course consists of both core and elective units. The seven core modules are as follows:

SIRXIND003 – Organise personal work requirements
SIRXIND001 – Work effectively in a service environment
SIRXWHS002 – Contribute to workplace health and safety
SIRXCEG001 – Engage the customer
SIRXCOM001 – Communicate in the workplace to support team and customer outcomes
SIRXPDK001 – Advise on products and services
SIRXRSK001 – Identify and respond to security risks

Upon completing of these units, participants can then choose five elective modules from the list below:

SIRRMER001 – Produce visual merchandise displays
SIRXSLS002 – Follow point of sale procedures
SIRXIND002 – Organise and maintain the store environment
SIRRINV001 – Receive and handle retail stock
SIRRFSA001 – Handle food safely in a retail environment
SIRXSLS001 – Sell to the retail customer

This course can be delivered in face to face sessions at a given time and venue or can be completed online.

There are no prerequisites to enrol in this course. However, your current job should be relevant to the course material. Training runs for around 12 month with both on and off-site learning required. The time it takes to complete the course may vary based on the elective you choose and the assessment types you select.

The delivery of the Certificate II in Retail Services course is employment based. This means workplace activities may be conducted by the employer as well as practice exercises, simulated activities in the classroom, learner activity workbooks & research projects.

Assessments could be conducted on or off the job and may include oral presentation, role-plays, assessment activities, knowledge quizzes and project based exercises.

Upon completion, participants will receive a Nationally Recognised Certificate II in Retail Services or a Statement of Attainment for competencies completed. The attainment of this certification may gain recognition of your studies towards Certificate III in Retail Operations or other relevant Certificate III qualifications.

52 weeks
Course Outcome
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AUD 300 per person. Pre-recorded, on-demand content created by a top quality training provider, run in your own time. Start whenever you like, from wherever you like. Easily catering to solo upskillers and teams in their thousands.
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