The Customer and I

Shortlist

The Customer and I, is to give participants an introduction into the service industry in general as well as their roles and responsibilities as brand ambassadors of a company.

The two (2) days course involves the skills and knowledge required to apply customer service skills to relevant workplace operations including elements of quality customer service, different types of customers, dealing with customer inquiries, monitoring customer satisfaction and taking appropriate action to satisfy customer needs and communication.

Learning Outcomes

  • Identify different kind of customers
  • Define and apply dimensions of quality service
  • Determine and clarify customer preferences, needs and expectations
Start dates & prices
Delivered
Any delivery
Location
Any location
Get in touch with for their inhouse offering
Have the training provider cater to the size and needs of your team. Delivered online via virtual instructor-led training, or face-to-face at your office, in the following locations:
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Get in touch with for their online course
AUD 300 per person. Pre-recorded, on-demand content created by a top quality training provider, run in your own time. Start whenever you like, from wherever you like. Easily catering to solo upskillers and teams in their thousands.
Enquire on provider's website
Provided by
Institute of Management
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