Telephone Techniques

Shortlist

The telephone is the basic tool of the modern white collar worker. Some people have a professional presence on the phone. Others falter. This workshop teaches key skills to ensure that you can use the telephone to your advantage. Practical examples are used to help you apply skills to your workplace.

Topics covered include:

  • Handling difficult customers
  • Telephone irritants – what actions contribute to customer dissatisfaction?
  • Answering the telephone – preparation, greetings, multiple calls
  • Positive attitude – can do phrases
Start dates & prices
Delivered
Any delivery
Location
Any location
Get in touch with for their inhouse offering
Have the training provider cater to the size and needs of your team. Delivered online via virtual instructor-led training, or face-to-face at your office, in the following locations:
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Get in touch with for their online course
AUD 300 per person. Pre-recorded, on-demand content created by a top quality training provider, run in your own time. Start whenever you like, from wherever you like. Easily catering to solo upskillers and teams in their thousands.
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Locations
Provided by
Acorn Training & Consulting
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