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Learn how to recognise distress and how this impacts on workplace interactions.
Develop interpersonal skills to promote effective communication, including:
Effective Listening,
Using Silence,
Paraphrasing,
Reflecting and Clarifying,
Questioning,
Summarising
Provide a framework to enable staff to engage in effective conversations.
Engage in various activities to recognise challenging situations and practice effective communication.
Available locations in Australia
Develop an understanding of how psychological injuries develop and present in the workplace – drawing…
Increase knowledge and awareness about the impact of mental health on the individual and the…
Explore the impacts of challenging life events Examine the impact of our beliefs and interpretation…
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