Managing Aggressive Customer Behaviour

Shortlist

Unfortunately, aggressive customer behaviour increasingly poses a significant psychological risk to many industries. Our 90-minute managing aggressive customer behaviour virtual class takes a systemic, practical approach to addressing this risk. It upskills participants in addressing key factors that minimise exposure to aggressive customer behaviour whilst also supporting employee well-being and psychological safety. The course covers:

  • pre-incident self and environmental preparation and prevention
  • during incident de-escalation strategies
  • post-incident care and planning
Duration
1 hour
Delivered
Inhouse
Virtual-instructor-led
Locations
Start dates & prices
Delivered
Any delivery
Location
Any location
Get in touch with for their inhouse offering
Have the training provider cater to the size and needs of your team. Delivered online via virtual instructor-led training, or face-to-face at your office, in the following locations:
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Get in touch with for their online course
AUD 300 per person. Pre-recorded, on-demand content created by a top quality training provider, run in your own time. Start whenever you like, from wherever you like. Easily catering to solo upskillers and teams in their thousands.
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