Liaising with Internal and External Customers

Shortlist

This one (1) day course is designed to equip students with the skills needed to deal with internal and external customers effectively and professionally.

Learning Outcomes

  • Understand the difference between internal and external stakeholders
  • Deal with customers from culturally diverse backgrounds
  • Understanding the importance of cultural competence and workplace diversity
  • Understand the concept of networking
  • Manage business networks effectively
  • Identify the fundamentals of face to face interactions
  • Apply appropriate body language to business settings
Start dates & prices
Delivered
Any delivery
Location
Any location
Get in touch with for their inhouse offering
Have the training provider cater to the size and needs of your team. Delivered online via virtual instructor-led training, or face-to-face at your office, in the following locations:
Enquire on provider's website
Get in touch with for their online course
AUD 300 per person. Pre-recorded, on-demand content created by a top quality training provider, run in your own time. Start whenever you like, from wherever you like. Easily catering to solo upskillers and teams in their thousands.
Enquire on provider's website
Provided by
Institute of Management
More courses offered by this provider
See all

The Power of Positive Thinking

by Institute of Management

This three (3) day course introduces the theory and required skills supporting the power of…

3 days

Procurement Management

by Institute of Management

This one (1) day course provides an introduction to Procurement and outlines the best practice…

1 day

Leading People Through Change

by Institute of Management

Leading People through Change aims to provide participants with the fundamental skills and knowledge required…

1 day