Dealing with Difficult Clients, Colleagues and Situations

Shortlist

Do you have to deal with difficult clients, customers, team members, subordinates, supervisors or family members? If the answer is yes then this practical one day workshop will help you to understand and manage difficult people and situations.

Topics covered include:

  • Things that typically annoy your customers or clients
  • Why complaints are useful
  • How to calm an upset person
  • A practical six step model for difficult people
  • Ways to deal with abusive clients and customers
  • How to control your feelings
  • Stress management techniques and situations that upset people
  • It is suggested that attendees bring some real life examples with them
Duration
1 day
Delivered
Public
Face-to-face – AUD 595
Inhouse
Face-to-face
Start dates & prices
Delivered
Any delivery
Location
Any location
Get in touch with for their inhouse offering
Have the training provider cater to the size and needs of your team. Delivered online via virtual instructor-led training, or face-to-face at your office, in the following locations:
Enquire on provider's website
Get in touch with for their online course
AUD 300 per person. Pre-recorded, on-demand content created by a top quality training provider, run in your own time. Start whenever you like, from wherever you like. Easily catering to solo upskillers and teams in their thousands.
Enquire on provider's website
Locations
Provided by
Acorn Training & Consulting
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