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The objective of Customer Care Excellence is to give participants an introduction into the service industry in general as well as their roles and responsibilities as brand ambassadors of the Company.
The three (3) days course involves the skills and knowledge required to apply customer service skills to relevant workplace operations including elements of quality customer service, deliver exceptional customer service and contribute to contact centre efficiencies by understanding the “how” and “why” their role is of importance to the customers.
Available locations in Australia
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