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Conflict is often seen in a negative light, but friction and creative tension can also be the springboard to innovation and dramatic improvement. The skill is in managing conflict away from destructive outcomes and to use it instead to drive positive gains for those involved. Learning how to address conflict and mediate an outcome between opposing parties is an important skill for any manager.
This intensive program introduces the techniques and key skills that mediators use to resolve conflict. You will learn how to diagnose a series of realistic conflict scenarios and work in teams to develop approaches to resolve them cooperatively and effectively.
Available locations in Australia
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