Call Centre Skills

Shortlist

Front line call centre staff are expected to perform a myriad of tasks with expertise and good humour – which can sometimes be difficult. The skills needed to perform this role are many, varied and different to other customer service and support roles.

Topics covered include:

  • The service our callers expect
  • Listening effectively & giving direction over the phone
  • Questioning techniques & understanding other people
Start dates & prices
Delivered
Any delivery
Location
Any location
Get in touch with for their inhouse offering
Have the training provider cater to the size and needs of your team. Delivered online via virtual instructor-led training, or face-to-face at your office, in the following locations:
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Get in touch with for their online course
AUD 300 per person. Pre-recorded, on-demand content created by a top quality training provider, run in your own time. Start whenever you like, from wherever you like. Easily catering to solo upskillers and teams in their thousands.
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Locations
Provided by
Acorn Training & Consulting
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