IT Service Management training courses

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ITIL® 4 Foundation Course & Examination

This two-day course prepares you for the examination leading to the new Foundation Certificate In IT Service Management. The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service ...
The ITSM Hub
2 day
Study Load:
Part-time and Full-time available