Conflict Resolution training courses

3 training courses
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Managing Aggressive Customer Behaviour

Unfortunately, aggressive customer behaviour increasingly poses a significant psychological risk to many industries. Our 90-minute managing aggressive customer behaviour virtual class takes a systemic, practical approach to addressing this risk. It upskills participants in addressing key factors that minimise exposure to aggressive customer behaviour whilst also supporting employee well-being and psychological safety. The course covers: pre-incident self and environmental ...
By:
Communi Corp
Duration:
1.5 hour

Conflict Resolution

The ability to deal with difficult people and resolve conflict will make you feel more in control and less stressed. This workshop is designed to extend participants’ awareness and understanding of the issues involved in managing conflict and in particular dealing with difficult people. The workshop will draw on participants’ own examples of ‘conflict’ and will provide insights into what motivates the different players in a conflict and the most effective strategies for negotiating ...
By:
Acorn Training & Consulting

Dealing with Difficult Clients, Colleagues and Situations

Do you have to deal with difficult clients, customers, team members, subordinates, supervisors or family members? If the answer is yes then this practical one day workshop will help you to understand and manage difficult people and situations. Topics covered include: Things that typically annoy your customers or clients Why complaints are useful How to calm an upset person A practical six step model for difficult people Ways ...
By:
Acorn Training & Consulting
Duration:
1 day